Shipping Lead Times

Most orders take 1-5 business days to process and ship out of one of our distribution centers, unless otherwise advised.

Once shipped, you can expect to receive the shipment in 1-5 business days.

 

Shipping Rates

Standard shipping is $6.99 USD per order. We offer FREE SHIPPING** on orders of $50.00 USD or more. 

**Note: free shipping will be applied to order at checkout, after shipping address information has been entered

 

Returns/Exchanges

Unfortunately, we do not accept returns or exchanges at this time.
Note: All sales are final

 

Damaged Product

Harlow & Star is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. The e-mail must include: photos of the damaged product, your order number, and any other details you may have about the order.

 

Wrong Product

First, we want to offer our sincerest apologies if the product you ordered was not the product that you received. To help us resolve this for you quickly, please email us at admin@harlowandstar.com within 5 business days of receiving the order.

 

Returned packages

If your package is returned due to the shipping address being incorrectly submitted at the time of order, we will gladly reship the order to you.

However, please be aware that you will be responsible for paying the shipping costs for the reshipment.
Note: we are not responsible for lost mail